Whistle-blowing Hotline

At Excel London, we strive to ensure that our people act with honesty, integrity and professionalism.

To support these underlying ethical values, Excel London’s Whistleblowing Hotline has been designed to allow employees, customers, suppliers, members of the public and other stakeholders to raise genuine issues of malpractice or impropriety at Excel.

By identifying and dealing with concerns at an early stage we can prevent malpractice and take steps to safeguard our people and our customers.

What is the Whistle-blowing Hotline and who can use it?

The Whistle-blowing Hotline facilitates the reporting of possible illegal, unethical, or improper conduct when the normal channels of communication have proven ineffective or difficult.

The Hotline, operated by an independent company called Ethix 360, is available 24/7 to be used in confidence by all of our people, as well as clients, contractors, suppliers and others in a business relationship with Excel London.

What should this Hotline be used for?

The Whistle-Blowing Hotline should only be used for reporting any concerns that you have where you reasonably believe that one or more of the following is taking place, took place in the past or is likely to happen in the future:

a criminal offence
a miscarriage of justice
an act creating risk to health and safety
an act causing damage to the environment
a breach of any other legal obligation
concealment of any of the above

We encourage reporting of such issues using this Hotline if:

it relates to Excel London or its employees; or
it concerns our parent company ADNEC

Complaints

The Whistle-blowing Hotline should not be used for customer complaints, feedback or general enquiries.

These should instead be channelled through our feedback/general enquiries email address (info@excel.london) where they will be dealt with by a member of our Guest Communications team.

How to make a report via the Whistle-blowing Hotline

Concerns can be reported via the hotline in two ways:

by calling Whistle-blowing hotline free UK phone number at +44 330 027 2128
by submitting a web report in up to 26 languages by visiting the following link.
both the website and the telephone options are available 24-hours-a-day, seven days a week, and follow the same format for gathering information. Whether reporting through the hotline telephone number or the website, all reports are handled confidentially, to the extent permitted by law and consistent with Excel’s requirement to investigate and address the reported conduct.

What will happen to your report?

Your call or report will be taken by a trained operator who will give you a unique PIN code which you can use to follow-up on the report you have made. You are free to leave your contact details or lodge your report anonymously.

Your report will be forwarded to a Compliance Officer who will review the report and decide on the appropriate action to take. If the report relates to an allegation of wrongdoing, an investigation team will be assigned and the matter will be investigated internally according to our own guidelines, consulting with external experts where required.