This online welcome pack gives you everything you need to know about any event services you – or your contractor – might have booked from Excel, including Wi-Fi, hardwired internet, catering, cleaning, waste and piped services.
Whether you’re here for a day or the full show, we want your experience to be smooth, successful and sustainable.
Use the menu below to explore key information, or scroll for quick tips and contact details if you need assistance during the event.
All attendees, exhibitors, and sponsors are encouraged to use the provided wireless network from Black Hat. This network provides at least 600 mbps of bandwidth while ensuring each host is isolated from one another on the network.
The Black Hat NOC team monitors all network activity for signs of malicious behaviour and will inform users of any suspected malicious activity.
This Wi-Fi is available for all attendees and exhibitors at Black Hat. Your tablets, monitor displays, and other devices can run on Business Hall Wi-Fi at no extra cost. Simply connect to BlackHatEurope2025 with your devices.
How to connect to the paid Wi-Fi
As always, we recommend not running high bandwidth or mission critical demos on this network. If network connectivity is required for booth demos, you must purchase a hardline connection from Excel London.
There are hundreds of booths, thousands of attendees, and thousands of devices within the expo hall. If we all use best practices when connecting to and using the network, we can all have a great experience. Please distribute this information to the applicable individuals who are responsible for your booth.
If you (or your contractor) have ordered hardwired internet, you can simply plug in and play. For any additional network accessories (such as network switches or cables), please visit the Excel Exhibitor Service Desk located in-hall, and we’ll arrange delivery to your stand.
This is purchasable from the desk, unless already ordered and not collected yet.
Need Help?
For non-technical issues:
For technical issues contact the IT support team immediately:
Failure to report an issue may release us from the obligation to provide assistance for that service.