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Event Services Online Welcome Pack

WELCOME TO EXCEL LONDON

This online welcome pack gives you everything you need to know about any event services you – or your contractor – might have booked from Excel, including Wi-Fi, hardwired internet, catering, cleaning, waste and piped services. 

Whether you’re here for a day or the full show, we want your experience to be smooth, successful and sustainable. 

Use the menu below to explore key information, or scroll for quick tips and contact details if you need assistance during the event. 

 

 

Wi-Fi & Internet 


Black Hat Wi-Fi

All attendees, exhibitors, and sponsors are encouraged to use the provided wireless network from Black Hat. This network provides at least 600 mbps of bandwidth while ensuring each host is isolated from one another on the network. 

The Black Hat NOC team monitors all network activity for signs of malicious behaviour and will inform users of any suspected malicious activity. 

This Wi-Fi is available for all attendees and exhibitors at Black Hat. Your tablets, monitor displays, and other devices can run on Business Hall Wi-Fi at no extra cost. Simply connect to BlackHatEurope2025 with your devices.

How to connect to the paid Wi-Fi 

  • Select the BlackHatEurope2025 network in your Wi-Fi settings 

As always, we recommend not running high bandwidth or mission critical demos on this network.  If network connectivity is required for booth demos, you must purchase a hardline connection from Excel London. 

 

IMPORTANT

  • If network connectivity is required for booth demos, you must purchase a hardline connection from Excel London. 
  • It is not advised that any demos or booth displays be connected to the Black Hat wireless network. 
  • Please do not attach an access point to this connection.  
  • IT IS PROHIBITED to host your own wireless network or hotspots from your booth. This will cause saturation of the wireless spectrum, degrading the quality of the Black Hat Wireless network, and essentially creates a Denial of Service (bad connectivity for devices) situation for not only yourself, but the other booths around you.

There are hundreds of booths, thousands of attendees, and thousands of devices within the expo hall. If we all use best practices when connecting to and using the network, we can all have a great experience.  Please distribute this information to the applicable individuals who are responsible for your booth.

 

Hardwired connections 

If you (or your contractor) have ordered hardwired internet, you can simply plug in and play. For any additional network accessories (such as network switches or cables), please visit the Excel Exhibitor Service Desk located in-hall, and we’ll arrange delivery to your stand.

This is purchasable from the desk, unless already ordered and not collected yet.

 

 

Need Help?

For non-technical issues: 

  • Call +44 (0)20 7069 4400 
  • Visit Excel’s Exhibitor Service Desk in-hall
  • Visit the Event Services Office, located at the West Entrance
  • Or order from our Webshop here

For technical issues contact the IT support team immediately: 

  • By calling +44 (0)20 7069 4342 on your mobile 
  • By dialling 4342 on one of Excel’s in-hall phones located in each hall module 

Failure to report an issue may release us from the obligation to provide assistance for that service. 

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