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Event Services Online Welcome Pack

WELCOME TO EXCEL LONDON

This online welcome pack gives you everything you need to know about any event services you – or your contractor – might have booked from Excel, including Wi-Fi, hardwired internet, catering, cleaning, waste and piped services. 

Whether you’re here for a day or the full show, we want your experience to be smooth, successful and sustainable. 

Use the menu below to explore key information, or scroll for quick tips and contact details if you need assistance during the event. 

 

 

Pre-ordered catering through Excel London Hospitality 

Excel London Hospitality (ELH) is Excel London's exclusive catering partner. ELH will manage your pre-ordered catering and service directly.  

To order last-minute refreshments ELH can assist with same-day orders where possible. 

 

Disposing of food waste at the event 

Excel London is committed to driving sustainability throughout the show. In line with the UK’s latest Simpler Recycling Rules, all waste must now be properly separated. This includes placing all uneaten food, scraps, and leftovers into a dedicated food waste bin, rather than mixing them with general waste or recycling. 

To support this, we kindly ask that all exhibition stands ordering food through ELH, or bringing in their own food via approved low-risk bite-sized sampling or external catering applications, to purchase a food waste caddy via Excel's Webshop. This helps ensure food waste is managed responsibly, reduces contamination across the venue, and significantly improves recycling rates for the entire event. 

By working together, we are creating a better, cleaner future for everyone.  


If you need to order a food waste caddy/bag 

  • Order via Excel’s Webshop 
  • Speak to a Waste Ambassador who will be located throughout the halls (build and breakdown days ONLY) 
  • Call +44 (0)20 7069 4400 
  • Visit Excel’s Exhibitor Service Desk in-hall


If you need your food waste caddy/bag delivered 

  • Let a member of the team know at Excel’s Exhibitor Service Desk in-hall


Food and drink for your staff 

  • There are a large selection of cafés and restaurants along the boulevard, the Trend Fest in the ICC Maritime Halls, as well as Community Hubs in the South and North Halls. 

 

NEED HELP?

Visit ELH’s office in-hall 

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