This online welcome pack gives you everything you need to know about any event services you – or your contractor – might have booked from Excel, including Wi-Fi, hardwired internet, catering, cleaning, waste and piped services.
Whether you’re here for a day or the full show, we want your experience to be smooth, successful and sustainable.
Use the menu below to explore key information, or scroll for quick tips and contact details if you need assistance during the event.
Although Excel offers free Wi-Fi, it is designed for light use only: for essential activities such as browsing, messaging and checking emails.
Please see this guide for what is possible on our free network.
If you need faster, more stable and reliable connectivity, then you – or your contractor – should have ordered a hardwired connection or wireless connection. If not, there may still be time, call +44 (0)20 7069 4400.
If you cannot find the email, or you are not sure who made the booking, please contact us on +44 (0)20 7069 4342 or visit Excel’s Exhibitor Service Desk in-hall (build and breakdown days ONLY inside N9 and S9 entrances) for help.
If you are unsure if Wi-Fi or hardwire have been ordered by your contractor/colleagues, you can call +44 (0)20 7069 4400.
*This is for Hotspots only. Access Points will have their own unique network name, as arranged on the order.
For non-technical issues:
For technical issues contact the IT support team immediately:
Failure to report an issue may release us from the obligation to provide assistance for that service.
.png)
