A fairer, more transparent cleaning cost model

We’ve recently carried out an extensive review of our cleaning cost model to ensure it reflects today’s operating environment and supports you in planning your event more easily. The updated model replaces one that had been in place for many years and now takes into account rising costs, such as increases in the living wage. Most importantly, it’s designed to make budgeting simpler – with cleaning costs calculated based on your final take-up plan gross square meterage.

This ensures greater transparency, fairness and ease when forecasting your event costs.

THE NEW CHARGING MODEL

In 2026, the model will move to a gross square metre rate.

The new cost is 23 pence per square metre multiplied by the gross square metres (as per final take-up plan) multiplied by the number of live days.

What’s included in your licence

You’ll automatically benefit from the following cleaning services as part of your licence:

• Event cleaning management – A dedicated cleaning manager and supervisors to oversee your event.
• Pre-tenancy cleaning – Organiser offices and all licensed areas cleaned and ready before tenancy begins.
• Common area cleaning – Regular cleaning of the Boulevard, food courts/catering areas (including in-hall) and all toilet facilities throughout tenancy.
• Furniture and fixture cleaning – All Excel-provided furniture and fixtures cleaned pre-tenancy.
• Helpdesk support – A responsive Helpdesk available during venue working hours for any cleaning-related enquiries.

Additional cleaning services (BASED ON NEW CHARGING MODEL)

To help you maintain the highest standards throughout your event, we can also provide:

• Pre-open, daily and post-event cleaning of licensed areas and organiser offices, including hoovering of gangways.
  (Please note: this excludes in-hall food courts serviced by ELH, as these are covered within the licence.)
• Stand and feature area cleaning – Daily hoovering or mopping of floors to maintain a clean and professional appearance.

From 2026, all cleaning services will be provided exclusively by Excel. Appointing third-party cleaning contractors will no longer be permitted. If cleaning services are required, organisers must engage Excel directly.

Those choosing to opt out will need to sign a waiver acknowledging the associated implications at least six weeks prior to tenancy. Please note that if you later decide to use Excel’s cleaning services, same-day resources cannot be guaranteed.

Our team will be happy to discuss your specific requirements and tailor cleaning services to suit your event.