Wi-Fi Help: Quick Guide for Event Staff

First, Ask Two Questions

Are you using Wi‑Fi or your phone's 4G/5G?
Are you a visitor, or an exhibitor with a paid internet service?

Wi‑Fi Networks at a Glance

	Free Visitor Wi‑Fi	Exhibitor Wi‑Fi (paid)
Who it's for	Visitors and attendees	Exhibitors who have ordered it
Network name	_Excel Free Wi‑Fi	_Excel_Exhibitor Only Wi‑Fi
Password	None needed	A voucher code
How to log in	Sign in on the welcome page with an email address or social media account	Enter the voucher code from the order confirmation email
Support	No individual support	Technical team on extension 4342

Connecting to Free Visitor Wi‑Fi

Select the _Excel Free Wi‑Fi network from the device's Wi‑Fi settings.
The welcome page should open automatically. If it doesn't, open a web browser.
Sign in with an email address or social media account.

Free Wi‑Fi is for browsing and email only. Speeds can drop when the venue is busy.

Connecting to Exhibitor Wi‑Fi

Select the _Excel_Exhibitor Only Wi‑Fi network from the device's Wi‑Fi settings.
A login page should open automatically within the browser.
Enter the voucher code from the order confirmation email.
Accept the Terms & Conditions and connect.

Can't see the network? The device may not support 5GHz. Please refer the exhibitor to the technical team.

Common Questions

"My 4G/5G isn't working."
This is usually down to the mobile network provider, not the venue. Suggest connecting to _Excel Free Wi‑Fi instead.

"I'm connected but nothing loads."
Ask them to forget the network in their settings, reconnect, then open a web browser.

"The free Wi‑Fi is slow."
Free Wi‑Fi is shared by everyone in the venue. Exhibitors who need a reliable connection should order a paid service by calling +44 (0)20 7069 4400.

"I've lost my voucher code."
The code was sent to the person who placed the order. If they can't find it, refer them to the technical team.

"My paid Wi‑Fi or internet isn't working."
Please don't try to fix it. Refer them straight to the technical team.

"Can I use my own router or hotspot?"
No. Personal routers and wireless networks are not permitted in the venue.

Where to Send People for Help

In-hall phone: dial 4342
Technical support: +44 (0)20 7069 4342
New orders and upgrades: +44 (0)20 7069 4400
Event Services Office: next to the West Entrance, opposite the welcome desk
Excel Exhibitor Service Desk: in the boulevard, between hall entrances S4 & N4 (build and breakdown days ONLY)

Rule of thumb: visitors with free Wi‑Fi or mobile signal problems get basic help. Exhibitors with paid services go to the technical team.