Taking place on 14-15 October at Excel London, UCX is the UK's leading event for unified communications, AV and customer experience technology. Built for anyone shaping how organisations connect, collaborate and serve their customers.
This year's theme: From Practise to Proof: Building Trust, Confronting Risk, Innovating with Intention.
The way people work, meet, and communicate has been permanently reshaped. AI is transforming contact centres, AV is converging with IT, and the line between employee experience and customer experience is dissolving. UCX 2026 moves beyond the hype to address what it actually takes to deploy, operationalise and get measurable value from the technologies defining the modern workplace.
Why attend?
•Purpose-driven technology sourcing: Discover smart solutions, bold tech and sharp insights to fuel growth and boost efficiency.
• Get answers to the questions vendors won't ask: How do you bridge the AV and IT divide? What does good look like when AI handles your customer interactions? How do you deploy UC at scale without losing the human connection? UCX brings together the practitioners who've navigated these challenges and are willing to share what they found.
• Connect with the people that matter: UCX attracts AV professionals, UC architects, IT leaders, contact centre managers, CX directors and the suppliers serving them, all under one roof, across two days.
• Stay ahead of a fast-moving landscape: From agentic AI in customer service and UC platform consolidation to the evolving AV skillset and the convergence of physical and digital workplace design, the UCX programme is built around the challenges and opportunities shaping communications and collaboration in 2026.
What's on
Panel discussions, fireside chats, hands-on workshops and live meeting room demonstrations. A new Innovation stage built for live technical demos and emerging technology. Plus, roundtables, networking and the Innovation LaunchPad startup showcase - your chance to discover the emerging vendors solving tomorrow's problems today.
UCX London is co-located with Digital Transformation Expo (DTX), the UK's leading business transformation event, giving you access to a broader ecosystem of technology, insight and seniorecision-makers across AI, cybersecurity, data, cloud and IT strategy, all under one roof.
Opening dates and times
Wednesday 14th October: 9:30am-5.30pm
Thursday 15th October: 9:30am-4.30pm
Getting here
Custom House (Elizabeth line and DLR)
West entrance
Driving to Excel
Please note the road running across the campus, Sandstone Lane and Seagull Lane, is closed. Access to the car park under the venue and the lorryway for deliveries is only via Royal Victoria Dock Road or the A112. Click here for more information.
More information
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